Create Culture Excellent Service, Bank Jatim Publish Guidelines for Implementation of Standard Services

Date: 20 march 2015

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Service Excellence Bank Jatim

Advancement Technology in the banking world lately more provide convenience for customers in their transaction. Even as the complexity of customer need for the best service in each of their activities, banking technology is able to present to answer very well. Under these conditions, indirectly make customers are getting smarter as more easy to access all the information they want, but another condition, the customer is also increasingly difficult to be satisfied because not all of the technological advances provide the best service. Every customer will distinguish and compare the banking services with each other, then only with superior quality banking services that customers can be satisfied.

bankjatim very aware of this, to be able win the competition in the banking industry advances of an increasingly competitive then in addition to the development of technology-based products, bankjatim also pay more attention to customer service. Because the service is one of the key factors to be able to create satisfaction and customer confidence so as to bring the position bankjatim be better.

To be able apply the superior service, it is necessary to apply a basic standard so that all employees of are able to apply bankjatim superior service culture continuously. therefore bankjatim represented by the Director of Compliance Eko Antono authorize Guidelines for Implementation of Standards Service bankjatim as a basic reference for the implementation of services for employees bankjatim.

"Guidelines for Implementation of service standards published by bankjatim as a guide in an effort to implement a superior service culture throughout the unit of work in bankjatim, is expected with these Standard Book Services be able improve services bankjatim be better," said Eko Antono in the socialization handbook implementation of Service Standards at The Headquarters bankjatim, Surabaya (18/3).

In addition to providing socialization in the event which was also attended by some Branch Manager bankjatim, Sub-Division Service Quality as the unit of work that oversees the implementation of service standards in bankjatim at the event also presents Iwan Setiawan as Chief Executive of Markplus Consulting as speaker

According to Iwan who has more than 11 years as a marketing consultant in various business sectors such as the financial industry, automotive, telecommunications, consumer, and others stated what has been done by bankjatim by issuing Guidelines for Implementation of Standards Service is very important to support the growth rate bankjatim in the future.

"The bank is a business service and therefore it is necessary the banking always evolve services become better over time, because the current banking service in not only a matter of serving customers well, but should be able to give more satisfaction to our customers, "Obviously Iwan.

"The bank is a business service and therefore it is necessary the banking always evolve
services become better over time, because the current banking service in not only a matter of serving customers well, but should be able to give more satisfaction to our customers, "Obviously Iwan.

With the steps taken by bankjatim, it is expected that the application of excellent service culture more strongly attached to all employees, so that bankjatim keep growing and always earn the trust of their loyal customers. (cap)