Provide Office Channeling Training to Improve Services for Retirees

Date: 23 october 2017

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Competition in the banking world is currently very tight, banking companies are competing to attract customers. Interest "war" is also one of the weapons of the perpetrators in this business to survive. On the other hand, excellent service is an alternative "weapon" for bankers to get the hearts of customers.

Related to service, PT Bank Pembangunan Daerah Jawa Timur Tbk (bankjatim) provides training for employees regarding Ketaspenan Office Channeling. The training held at Bankjatim Training Center, Prigen, Pasuruan was attended by all bankjatim supervisors and Customer Service staff. Training aimed at increasing the ability and understanding of the bankjatim branch as pay / office partners paying PT. Taspen to retirees.

Bankjatim currently has 5 (five) Coordinating Branch Offices (Kancako) and 32 service points for the payment of PT Taspen Pension Funds spread throughout East Java including: Kancako Surabaya Main Branch, Kancako Malang, Kancako Kediri, Kancako Jember, Kancako Madiun. With the existence of Kancako, service to retired customers is faster and more convenient

The training, which lasted for two days, was opened directly by the Head of Services & Foreign Funds Division (DJL) Suhariyono. Competent speakers in their fields are brought in directly from the State Civil Service Agency (BKN) and PT Taspen. In an open forum, the training participants seemed enthusiastic following the presentation explained by BKN and PT Taspen